Logging in to the Geneticist Assistant Customer Portal
To log in and use the customer portal, two files are required:
• Cert.pem file, which you must save in C:\Program Files\SoftGenetics\SoftGenetics Server\ga on the Geneticist Assistant server.
• Cert.pfx, which you can save anywhere on the Geneticist Assistant client. You must double-click this file to launch the Certificate Import Wizard and import the encryption key for your Geneticist Assistant installation.
 | If your organization already uses encryption for patient data, then these files should already be configured and available for use; otherwise, work with your organization’s System Administrator to create and configure these files, or you can contact.tech_support@softgenetics.com for assistance. |
By default, your Geneticist Assistant Administrator account (Geneticist Assistantis designated as a user of the customer portal. The username and password for logging in to the customer portal are identical to the username and password that were specified for the Administrator role. All other users of the customer portal must be specified as web users. (See Managing Web Users.)
The login URL for the Geneticist Assistant customer portal is set to the following:
https://<server name>/samplesub
where <server_name> is the name of your Geneticist Assistant server, for example, localhost.